How are you? It’s a question you ask or are asked dozens of times each day and yet how often do we stop, pause, reflect and answer the question in an honest and open manner? Doing so is important as the question and answer help us connect with others and to get things done.   Once you have a good answer to “how are you?”, it is important to match those feelings to connect and achieve goals, to understand the meaning of these feelings and then to actively manage these feelings. These four skills are described by the theory of emotional intelligence first proposed by Jack Mayer and Peter Salovey in 1990. This interactive session will begin with a hands-on set of questions to illustrate these four hard skills and we will then apply these skills to your most challenging situations. The model itself is simple and straightforward – the challenge is to apply these skills at a high level of skill, in real time, on a consistent basis and under stressful conditions.